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Frequently Asked Questions

Save your time – Answers to the most frequently asked product questions

Do the printers come with a warranty?

Yes, all printers come with an extended warranty of up to two years or 4,000 printing hours (whichever comes first). For more details about the warranty terms

What does pre-order mean?

Pre-order means reserving the product before it is officially available in stock. The product will be shipped once it arrives. The expected delivery date will b

What are warranty cards?

Warranty cards are options that allow you to extend the warranty of any printer up to 6,000 printing hours or 3 years, depending on the selected card.

Are the printers suitable for beginners?

Yes, the printers are beginner-friendly. We offer in-person courses and workshops in Jeddah, both free and paid, to help you get started. You can follow us

Do the printers come ready to use, or do they require assembly?

All printers come 95% pre-assembled and only require installing a few simple parts. A user manual is provided, and the setup process is quick and easy.

Is shipping available to all cities?

Yes, free shipping is available to all regions of the Kingdom when purchasing any printer.